If an employer creates a new Worker or Manager profile for you in their Xemplo software, Xemplo will create a new account using your email address and send you a request to activate your new account via email.
Please Note:
- Xemplo accounts are created using a unique email address. If you already have a Xemplo account for your email address (for example, you were previously employed by the same employer, or another employer using Xemplo), you will receive a notification to login to your existing account. Find out more about logging into Xemplo with an existing user account here.
If you are in an onboarding process find out more about your onboarding steps here.
Accepting a Xemplo account invitation email
When your new user account is created, Xemplo will send an invitation email to your email address. The invitation email will include a brief introduction to Xemplo and an activation link for you to activate your new account and accept Xemplo's Terms of Use and Privacy Policy.
Please note: If you do not wish to accept usage Terms and Conditions or the Privacy Policy, you will not be able to continue the account creation process or use Xemplo.
Setting up an account password
On activation of a Xemplo account, you will be required to set a new password that meets the minimum password complexity rules before continuing.
Verifying a mobile number
Xemplo uses multi-factor authentication (MFA) to secure your Xemplo account from unauthorised access. Using MFA requires a user to first login to their Xemplo account using their password, and then enter a second unique code sent to their mobile phone via SMS to continue on to use Xemplo.
Please note:
- If you do not have a mobile phone number, you will not be able to receive MFA verification codes and will not be able to log in to Xemplo. Contact your employer for more information about supported login options.
- If your mobile phone number changes, you will need to contact your employer to advise them that you have a new phone number. Your employer will then need to contact Xemplo to reset your account.
After you've created your new password, you will need to enter the unique code sent to your mobile phone to continue to Xemplo. Xemplo will use the mobile phone number supplied to your employer.