About the feature
Xemplo’s eInvoicing feature allows your agency to send invoices directly to host companies through the Peppol network.
eInvoicing is the secure, digital exchange of invoice information between financial systems. Instead of generating a PDF or paper invoice and sending it by email, invoices are transmitted in a structured electronic format that can be read and processed automatically by the recipient’s system. This reduces manual handling, improves accuracy, and speeds up payment cycles.
The Peppol network (Pan-European Public Procurement Online) is an internationally recognised standard for eInvoicing. Many businesses and government agencies use it to exchange invoices securely and reliably. By using Peppol, invoices can move seamlessly between different financial systems, without the need for manual re-entry or compatibility issues.
Xemplo has partnered with Tickstar, a leading eInvoicing provider, to enable compliant eInvoicing capabilities within the Xemplo Bill module. Tickstar facilitates connectivity with the Peppol Network, ensuring invoices can be exchanged securely between registered organisations.
Who can use this feature?
This feature is available for Agency Companies and can be accessed by users with Administrator roles.
Getting started
Configuration requirements
To begin using eInvoicing in Xemplo, your agency will need to contact the Xemplo support team. The support team will enable the feature on your account and guide you through any setup requirements.
Please note that depending on the volume of invoices being sent through the Peppol network, additional charges may apply. These will be discussed with you during the activation process so that you have clear visibility of any costs before enabling the feature.
Before sending eInvoices
Before enabling eInvoicing, you need to ensure that:
Your agency company is registered on the Peppol network.
Each host company that will receive invoices is also registered on the Peppol network.
For more information about registering, visit The Future Is Open - OpenPeppol
Managing eInvoices
Enabling an Agency to send eInvoices
Navigate to Company Settings → Invoice Settings
Locate the eInvoicing panel.
Click Edit to open the eInvoicing modal.
When you enable the feature, Xemplo will search the Peppol network for your company:
If found, your Peppol Unique Participant ID (UPI) will be filled automatically.
If the search is unsuccessful, you’ll receive a notification with further information.
Configuring the sending preferences for your agency
Once eInvoicing is enabled, two new fields will appear labelled “Send invoices as”. These settings determine how invoices are sent to host companies.
Send invoices as:
eInvoice only: Xemplo will send invoices exclusively via eInvoice. All host clients must be Peppol-registered.
eInvoice and email: You can choose, at the host level, whether to send via eInvoice or by email.
Enabling a Host company to receive eInvoices
Go to Hosts → Select a Host → Invoice Settings
Configuring the receiving preferences for a Host company
In the same popup, use the Receive invoices as dropdown to select:
eInvoice only: The host company will receive invoices exclusively via eInvoice.
eInvoice and email: The host company will receive invoices via eInvoice and email simultaneously.
Sending an eInvoice
Sending eInvoices works the same way as sending standard email invoices.
Navigate to the Agency to Host Invoices screen.
-
You can either:
Send an invoice individually, or
Bulk select and send multiple invoices at once.
If eInvoicing is enabled for the host, Xemplo will automatically send the invoice via the Peppol network.
Confirmations
After sending, the eInvoice delivery details will appear on the Invoice Detail screen.
The layout is similar to invoices sent via email, showing confirmation that the invoice was successfully transmitted through the Peppol network.
Important note: Automatic UPI lookup
When enabling eInvoicing, Xemplo automatically searches the Peppol network for your company and host UPIs. A UPI is a unique string of characters that represent companies on the Peppol network - similar to a phone number. In select countries, Xemplo makes it easy to manage UPIs by automatically looking up UPIs when enabling eInvoicing. In countries where the lookup service is not available you will need to manually search for UPIs and insert into the eInvoice configuration settings. You can lookup UPIs via Peppol Directory - Search .
Further help
Need additional assistance or questions about this feature? The Xemplo customer success team are here to help. Click here to get in touch.